FREE SHIPPING ON ALL ORDERS

 

Shipping / Returns

PAYMENT

Gemstone swim accepts payment in the form of Visa, MasterCard, American Express, Paypal and Apple Pay.

 

SHIPPING AND HANDLING

Gemstone swim ships to Canada only. More provinces and countries to come.

To estimate the total delivery time for your order, please allow 2-4 business days for your order to be processed, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays.

Free Standard Shipping 3-10 Business

Canada Post Expedited Parcel 1-7 Business Days

Canada Post XpressPost 1-3 Business Days

Canada Post Priority 1-3 Business Days

 

TRACKING

As soon as your order has been shipped, a shipping confirmation will be emailed to you. In the email, we provide you with a Canada Post tracking number. If you have any questions about your order, please contact us at

hello@gemstoneswim.com

 

RETURNS

We take exchanges but we do not refund.

For exchanges, email: exchange@gemstoneswim.com

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you a confirmation email.

All items must be returned in the original condition and packaging they were sent with the tags and hygienic liners attached. We reserve the right to refuse exchanges on items that have been worn, soiled, laundered or altered in any way. Sale items are final sale and non-exchangeable. Shipping and handling charges for the first domestic exchange will be complimentary. In the event of an additional exchange, shipping charges will apply. We are not responsible for customer returns that are damaged or lost in transit. Please allow 2 weeks from the time you send your order for your exchange to be processed. We will notify you via email once your return has been processed.