A Note On Covid-19
The dynamic nature of this situation means that things are always changing. We know that every decision we make during this time impacts our community as a whole.
So in an effort to make things easier for you, we’ve compiled all the facts in one place.
Should you need anything else, you can always reach us through email at firstname.lastname@example.org.
We’re in this together. / Ça va bien aller.
A CHANGE IN OUR POLICIES
In taking extra care to ensure we can continue offering the same exceptional service you’ve come to expect from us, we’ve adjusted our policies.
FREE SHIPPING AND FREE RETURNS
Enjoy free standard shipping and free returns on online orders within 30 days of ship date, when signed in to your Gemstone Swim account.
Gemstone Swim ships to Canada only.
To estimate the total delivery time for your order, please allow 2-4 business days to be processed, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays.
Free Standard Shipping 3-10 Business
Canada Post Expedited Parcel 1-7 Business Days
Canada Post XpressPost 1-3 Business Days
Canada Post Priority 1-3 Business Days
As soon as your order has been shipped, a shipping confirmation will be emailed to you. In the email, we provide you with a Canada Post tracking number. If you have any questions about your order, please contact us at email@example.com.
Gemstone swim accepts payment in the form of Visa, MasterCard, American Express, Paypal and Apple Pay.
For returns, please email: firstname.lastname@example.org
If you would like to exchange, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return item(s), we will process a refund and send you a confirmation email.
All items must be returned in the original condition and packaging they were sent with the tags and hygienic liners attached. We reserve the right to refuse items that have been worn, soiled, laundered or altered in any way. Sale items are final sale and non-exchangeable. Shipping and handling charges for the first domestic exchange will be complimentary. In the event of an additional exchange, shipping charges will apply. We are not responsible for customer returns that are damaged or lost in transit. Please allow 2 weeks from the time you send your order for your exchange to be processed. We will notify you via email once your return has been processed.